In today’s restaurant and retail industry customer experience is at the center. Customer expectations for fast and personalized services are constantly growing. The collaboration between Restolution and Intellipocket addresses this by combining a modern POS system with an efficient loyalty customer solution.
This partnership creates a comprehensive solution that improves customer experience, increases customer loyalty, and leverages customer data to achieve visible results – without technical challenges.
Integration that works in the background – but shows in results
The collaboration began almost ten years ago arose from the need to automatically update loyalty customer data during payment transactions. The goal was a solution where the customer receives their points or stamps in real-time directly to their app or Wallet card.
The result is a comprehensive solution that works seamlessly in the background but strengthens customer loyalty, increases customer lifetime value, and streamlines staff work.
Simple and efficient operation
The customer is identified during the payment transaction, after the POS system transmits the information to Intellipocket. Points and stamps are immediately updated to the customer’s app. The system also enables effortless coupon redemption at checkout, making the payment process fast and frictionless.
Data and customer experience as competitive advantages
The collaboration gives the company full control over accurate and up-to-date customer data. This enables precise targeting of marketing and sales, as well as offering individualized benefits based on purchasing behavior. Efficient utilization of data enhances customer service and directs sales activities to the right customers. The result is better customer experience, stronger customer loyalty, and clear competitive advantage.
Close collaboration also in the future
Restolution and Intellipocket will continue their close collaboration in the future, especially in product development. The shared goal is to create even more impactful customer experiences and increase customers’ business value with concrete results. Integrating different sales channels into the same loyalty customer solution will be increasingly important in the future. This means that loyalty customer functions and identification are an essential part of both Restolution’s self-service kiosk and Restolution’s online store.
Our goal is to develop solutions that make our customers’ business more efficient, profitable, and competitive.
