Restaurant The Cock has been feeding gourmets in Helsinki’s Kasarmitori since 2015. The restaurant’s hallmarks are inventive but unpretentious fine dining food and particularly cordial service.
The order moves forward in real time
At the beginning of 2020, two host checkouts were introduced at The Cock. They are tablet computers that allow the waiter to enter customers’ orders into the system while standing next to the table. The information is transmitted to the kitchen and bar side in real time. The Cock’s restaurant manager Heidi Michailov says that it is a pilot experiment, where the functionality of the host checkouts is tested. The owners of The Cock are planning to open a new restaurant where host cash registers would be the primary tool for recording all orders.
“The Cock was chosen for the experiment because this is the largest and busiest of the owners’ current restaurants,” says Michailov. “We have started with an open mind; The pen and pad model has been used in restaurants for so long that the new practice requires people to change their way of thinking.”